Free Shipping
All products at Novelle Tote ship free. Customers do not need a discount code or minimum order value to receive free shipping at checkout.
Novelle Tote Order Support
Shipping Policy
This Shipping Policy explains how Novelle Tote processes, prepares, and delivers orders for our U.S.-based handbag and bag store. We want every customer to understand shipping costs, delivery timing, tracking, address accuracy, carrier movement, and what to expect after placing an order.
Shipping Overview
Clear Delivery Expectations For Every Order
Novelle Tote offers free shipping on all products. Our standard delivery window is 3–5 business days after an order has been processed and prepared for shipment. This policy is designed to help customers shop confidently and understand each step between checkout and delivery.
3–5 Business Days
Our standard delivery window is 3–5 business days. Business days generally exclude weekends and public holidays.
Order Updates
When tracking information becomes available, customers can use it to follow order movement and delivery progress.
24/7 Assistance
Our support team is available 24/7 to help with shipping questions, delivery updates, order review, and address-related concerns.
Order Journey
From Checkout To Arrival
After an order is placed, we review the submitted details, prepare the order for shipment, and update the order status as fulfillment progresses. Our goal is to keep the process organized, clear, and easy to follow.
Delivery estimates begin after the order has been processed and handed to the carrier. While most packages move smoothly within the stated window, timing can be affected by address accuracy, carrier workload, weather, holidays, and local delivery conditions.
01
Order Review
We verify key order details to help reduce fulfillment issues before shipment preparation begins.
02
Shipment Preparation
Your selected bag or accessory is prepared for carrier pickup and shipping movement.
03
Delivery Movement
The carrier moves the package through its network until final delivery is completed.
Timeline Details
What Happens After You Place An Order
Each order follows a practical sequence. Understanding this timeline helps customers know when to expect order updates, when tracking may appear, and why delivery timing can vary slightly from one shipment to another.
Order Confirmation
After checkout, customers should receive an order confirmation showing that the order has been placed. This confirmation is not the same as a delivery confirmation; it simply means the order has entered our system for review and preparation.
Processing And Preparation
We review order details, confirm the selected product information, and prepare the shipment. During this stage, address accuracy is especially important because incomplete or incorrect information may delay shipment movement.
Tracking Availability
Tracking information becomes available once the shipment is created or scanned into the carrier network. Some tracking pages may take additional time to update after the first label or shipment record appears.
Estimated Delivery
Our standard delivery window is 3–5 business days after processing. Carrier delays, seasonal volume, weather, incorrect addresses, and local delivery conditions may affect final delivery timing.
Tracking And Delivery
How To Read Shipping Updates
Tracking pages may update in stages. A package may show as awaiting pickup, in transit, out for delivery, delayed, or delivered. Some updates appear quickly, while others may take time depending on carrier scanning and local delivery operations.
Status
What It Means
Customer Action
Helpful Note
Confirmed
The order has been successfully placed and entered our system.
Review your shipping address and order details carefully.
This status does not mean the order has already shipped.
Processing
The order is being reviewed and prepared for shipment.
Watch for shipping updates and keep order details accessible.
Address corrections should be requested as soon as possible.
In Transit
The carrier is moving the package through its delivery network.
Follow the tracking page for movement and delivery updates.
Tracking may pause between scans while the package is moving.
Delivered
The carrier has marked the package as delivered to the destination.
Check mailbox, porch, lobby, front desk, or household members.
If you cannot locate it, review local delivery areas first.
Address Accuracy
Correct Delivery Details Help Prevent Delays
The shipping address entered at checkout is used to prepare the order. Customers are responsible for providing accurate names, street addresses, apartment or unit numbers, city, state, ZIP code, and contact details. Incorrect or incomplete information may cause delays, failed delivery, or return-to-sender situations.
Apartment And Unit Numbers
If your address includes an apartment, suite, floor, unit, building, gate code, or office number, please include it during checkout. Missing secondary address details are a common cause of delivery issues.
Address Changes
If you notice an address mistake after placing an order, request help as quickly as possible. Once an order has entered shipment movement, address changes may no longer be available through our store.
Carrier Delivery Attempts
Some carriers may attempt delivery more than once, leave a notice, deliver to a secure location, or hold a package according to local carrier rules. Customers should follow the carrier tracking page closely.
Shipping Promise
Free Shipping, Clear Timing, And Helpful Support
Novelle Tote is committed to making the shipping experience easy to understand. We offer free shipping on all products, a standard 3–5 business day delivery window after processing, and 24/7 support for order-related questions. Customers can shop knowing that delivery guidance is clearly stated before and after purchase.
Free
Shipping on all tote bags, handbags, backpacks, wallets, and accessories.
3–5
Business days for standard delivery after order processing.
24/7
Customer support for order, shipping, and delivery questions.
Additional Shipping Notes
Important Details Before And After Delivery
Shipping is a shared process between our store, the customer, and the carrier. These details help customers understand how delays, delivery scans, package placement, and order responsibility are handled.
Business Days
Business days generally refer to Monday through Friday and exclude weekends and public holidays. Orders placed near weekends, holidays, or high-volume shopping periods may require additional handling time.
Carrier Delays
Carriers may experience delays due to severe weather, local disruptions, seasonal shipping volume, incorrect addresses, route changes, or operational issues. These events may affect the final delivery date.
Marked Delivered
If tracking shows delivered but the package is not immediately visible, check surrounding delivery areas, mailrooms, front desks, neighbors, household members, and any secure locations used by your carrier.
Multiple Items
If an order includes multiple products, items may be prepared or delivered separately depending on order details and fulfillment timing. Tracking information may also appear separately when applicable.
Order Holds
An order may be held temporarily if information appears incomplete, unclear, or requires review. This helps reduce shipping errors and protects the accuracy of the delivery process.
Delivery Responsibility
Customers should provide a secure delivery location whenever possible. Once a carrier confirms delivery, local package placement and retrieval may depend on the destination address and carrier practice.
Store Information
Shipping Support Details
Customers may use the following business information for order reference and shipping support. Please include your order number when requesting assistance so our team can review your order more efficiently.
Business Name
Novelle Tote
Business Address
15 Ashbury Lane Fairmont, WV 26554 United States
Support
support@novelletote.lol
+1 (681) 514-7678
Questions
Shipping FAQ
These answers explain common shipping questions about cost, timing, tracking, delivery scans, address issues, and order support. All questions remain closed by default for a clean reading experience.
Do you offer free shipping?
Yes. Novelle Tote offers free shipping on all products. This includes tote bags, leather tote bags, canvas tote bags, shoulder bags, crossbody bags, laptop bags, top handle bags, evening bags, weekender bags, backpacks, wallets, and other eligible store items.
How long does delivery take?
Our standard delivery window is 3–5 business days after the order has been processed and prepared for shipment. Business days generally exclude weekends and public holidays. Carrier delays, address issues, weather, and seasonal volume may affect final delivery timing.
When will tracking information appear?
Tracking information appears once the shipment is created or scanned into the carrier network. Some tracking pages may take time to update after the first shipment record is generated, so customers should allow additional time for carrier scans to appear.
Can I change my shipping address after ordering?
Address changes should be requested as soon as possible. If the order has not yet entered shipment preparation, we will do our best to review the request. Once the order is already in carrier movement, changes may not be possible through our store.
What should I do if tracking says delivered but I cannot find the package?
First check your porch, mailbox, mailroom, front desk, building office, secure package area, neighbors, and household members. Carriers sometimes mark packages delivered shortly before final placement. If the package still cannot be located, gather the tracking details and order number before requesting support.
Do multiple items always arrive together?
Not always. Orders with multiple items may arrive together or separately depending on fulfillment timing and shipment preparation. If separate shipments apply, tracking details may appear in more than one update.
What can delay an order?
Delays may be caused by incomplete addresses, apartment or unit numbers missing from checkout details, carrier disruptions, severe weather, holidays, high-volume shipping periods, local delivery restrictions, or temporary order review for accuracy.
Need Help With Shipping Or Delivery?
Our support team is available 24/7 to help with order status, tracking questions, address review, delivery concerns, and shipping-related assistance.