Novelle Tote Support
Here For Every Carry.
Need help choosing the right tote, checking an order, comparing bag sizes, or caring for your favorite carry piece? Send us a note and we will guide you with clear, thoughtful support.
Email Us
support@novelletote.lol
Call Support
+1 (681) 514-7678
Studio Address
15 Ashbury Lane, Fairmont, WV 26554
Connect With Us
Send A Refined Little Note.
Tell us what you need help with. We can assist with tote sizing, work bags, travel pieces, order support, return questions, care guidance, and styling direction for everyday carry.
Bag Guidance
Need help choosing a tote, crossbody, laptop bag, evening bag, or weekender for your routine?
Order Support
Questions about shipping, delivery, returns, exchanges, or order details are always welcome.
Care Guidance
Ask about leather care, canvas upkeep, storage, travel protection, and keeping hardware polished.
What should I include for bag guidance?
Tell us how you plan to use the bag, what you usually carry, your preferred size, and whether you need a work, travel, evening, or everyday style.
Can you help with order questions?
Yes. Please include your order number and the email used at checkout so our support team can review shipping, delivery, return, or exchange details faster.
Can you help with bag care?
Yes. Share the bag material, color, and care concern. We can provide general care guidance for leather, canvas, structured bags, wallets, and travel pieces.